Solar Maintenance Client Operations Coordinator

Tue, 15 Sep 2026 17:11:48 +0000

Location: Washington, DC (Hybrid – Office & Remote)

Employment Type: Full-Time

Industry: Solar Energy

About Us

We are a growing solar installation and asset management company serving the Washington, DC, Maryland, and Virginia markets. Our focus is delivering high-quality solar systems while ensuring long-term performance, reliability, and customer satisfaction.

We are seeking a highly organized and solutions-oriented Solar Maintenance Client Operations Coordinator to serve as the primary point of contact for clients regarding system maintenance and service needs.

Role Overview

The Solar Maintenance Client Operations Coordinator will serve as the front-facing liaison between clients and our maintenance teams. You will manage inbound maintenance requests, communicate system issues, schedule field crews, and ensure timely resolution of service matters.

This role requires critical thinking, proactive communication, and creative problem-solving to keep projects moving and clients informed.

Key Responsibilities

1. Client Communication & Issue Management

Serve as contact for maintenance-related client inquiries.

Receive, log, and assess service requests and system concerns.

Communicate clearly and professionally with clients regarding system issues, scheduling timelines, and repair updates.

Manage client expectations while maintaining company standards and policies.

2. Scheduling & Crew Coordination

Coordinate maintenance appointments with internal crews and subcontractors.

Optimize scheduling based on urgency, geography, and technician availability.

Confirm site access requirements and ensure necessary information is provided to crews.

Track job progress from scheduling through completion.

3. Problem Solving & Operational Support

Review monitoring data and identify potential system issues before dispatch.

Collaborate with technical staff to determine appropriate resolutions.

Provide efficient solutions to minimize downtime and reduce repeat visits.

Escalate complex or high-priority issues appropriately.

4. Documentation & Process Management

Maintain accurate service records in CRM or internal systems.

Track recurring issues and identify patterns for operational improvement.

Ensure documentation supports warranty, compliance, and reporting needs.

5. Professional Representation

Represent the company in a calm, professional, and solution-oriented manner.

Strengthen long-term client relationships through responsive service.

Maintain composure in high-pressure or time-sensitive situations.

Qualifications & Experience

Required

3+ years in client-facing operations, service management.

Strong written and verbal communication skills.

Ability to manage multiple projects and deadlines simultaneously.

Strong organizational skills and attention to detail.

Comfort interacting with both technical teams and non-technical clients.

Preferred

Familiarity with CRM or project management software.

Experience coordinating field technicians or contractors.

Basic understanding of solar monitoring systems (e.g., SolarEdge, Enphase).

Compensation

Competitive base salary.

How to apply: Please send your resume to hlyles@solarsolutiondc.com

Solar Maintenance Crew Member

Mon, 14 Sep 2026 12:28:25 +0000

About Solar Solution DC

Solar Solution DC is a solar installation and service company operating throughout the Washington, DC area. We are growing our field team and looking for dependable, hands-on individuals who take pride in doing quality work and keeping every job site safe.

Position Summary

The Solar Maintenance Crew Member is a hands-on field role responsible for the upkeep, inspection, and repair of residential and commercial solar systems. This position requires daily use of hand and power tools, along with regular work on rooftops and ladders. We are looking for someone reliable, safety-conscious, and comfortable working both independently and as part of a crew.

Key Responsibilities

• Perform routine maintenance, inspections, and repairs on solar energy systems

• Use hand and power tools, including drills, to complete fastening, mounting, and repair work

• Work safely and confidently on roofs and ladders for extended periods

• Diagnose and address basic system issues, escalating more complex electrical work as needed

• Follow all safety protocols and site procedures without exception

• Maintain accurate records of work performed at each job site

• Keep company vehicles, tools, and equipment in proper working condition

• Communicate professionally with clients and team members while on site

Qualifications

• Reliable and punctual

• Comfortable and confident working at heights, including on roofs and ladders

• Proficient with hand and power tools, including drills and fastening equipment

• Holds a valid license as required for this position

• Prior experience in solar, construction, roofing (optional), or a related trade preferred

• Able to lift and carry equipment as required by the role

• Strong attention to detail and a genuine commitment to job-site safety

What We Offer

• Hourly pay, based on experience

• Company vehicle and equipment provided for job sites

How to Apply

To apply, please reach out to hlyles@solarsolutiondc.com with your resume along with a brief note describing your relevant field, construction, or trade experience.